Receiving and returning the keys to a room
Your room will be available for you to use from 15.00 on the day of your arrival, and check-out at 12.00 on the day of your departure unless otherwise agreed.
The room will be kept reserved for you until 18.00 on the day of your arrival, unless your arrival time has been otherwise confirmed in advance using a credit card or by the company making the reservation. After 18.00 the hotel retains the right to cancel a reservation which has not been confirmed and to sell the room to another customer.
If your arrival is after 9 p.m. please let me know.
Reception is service:
Monday – Thursday 07 a.m. – 11 p.m.
Friday 07 a.m. – 02 a.m.
Saturday 10 a.m. – 02 a.m.
Sunday 10 a.m. – 6 p.m.
An individual hotel room reservation can be cancelled without charge by 18.00 on the day before your arrival unless otherwise specified when the reservation was placed. The hotel has the right to charge the customer for the price of the room for one day if the reservation was not cancelled by the deadline. For reservations made using an online system, the cancellation terms used by the relevant booking system will be applied.
Cancellations and changes
You can cancel or change yoru reservation in accordance with our cancellation terms.
If you have made the reservation using an online system, you must also cancel or request changes through the online system.